TAPTES Wireless Phone Charger for Tesla Model S

This page is to show you how to track your order after your order gets shipped. After your order gets shipped, you'll receive a shipping confirmation email. The email includes the items that get shipped, tracking number, tracking website, etc.

The tracking website sent to you can't update promptly according to our experience. So we recommend you may track your order on following websites:

1. First website is http://www.yuntrack.com. Input the tracking number sent to you, click the "track my parcel" bar, and you'll get the detailed tracking information.

2. Second website is https://www.17track.net/en. Input the tracking number sent to you, select "auto-detect carrier" of the carrier option, click track and you'll get the detailed tracking information.

3. Third website is your country's postal system. After the package is released from Customs, most TAPTES package will be handed over to and delivered by your country's postal system. 

How to get the tracking number for your country's postal service?

You can use the tracking number, which is included in the shipping confirmation email and track on this site http://www.yuntrack.com then you'll get several numbers. The "Last Mile Delivery Tracking Number" is the one for your country's postal service.

At last, if you can't track by following above steps, please fill in information box below and get in touch with TAPTES Customer Service. We'll reply to you within 24 hours.

Q: Can I use a phone case while charging?
A: Thick mobile phone cases (especially over 4mm) can affect charging speed and even cause intermittent charging or stopping. Basically, the wireless charger is suitable for rubber/plastic / TPU case, etc. If not charging, please check if there is any metal like coins, IC Cards, bank cards or other metal objects between phone and charger.

Q: Why do I need the TAPTES Center Console Storage Shelf with Optional Integrated Charging?
A: Many Model S X owners want easy access to small items that are sometimes buried in storage boxes in the central console. Center Console Storage Shelf is a shelf that gives you easy access to small items (like pens, plastic ids, keys) at any time. In addition, the Model S center console does not accommodate wireless charging. Center console storage shelf with wireless charger provides you with that option.

Q: How to turn on wireless charger?
A: Take out Type -C cable from packaging box, Plug your adaptor(5V 2A) or adaptor which has fast charging function with 9V 1.67A(Please ensure you have a good quality of adapter)

Q: How could I know the device has been charged?
A: When you put those device built-in function into your wireless charger, the LED light on upper Right corner will be light on BLUE, it comes to wireless charging mode after the blue light lasts 1-2 seconds

Q: If I bought the fast charging option with a cigarette lighter adapter. One of the USB ports is white and one is red. Which one is the faster port, the red one?
A: Yes, the red one is the faster port.

Q: Are there any requirements for device layout when charging?
A: When charging your device, please make sure your device is in the center of this wireless charger. The deviation for left and right is within 7mm, if the deviation is a little bit bigger, it may cause charging unstable or uncharged

Q: Can you ship to my country?
A: Yes, we ship worldwide.

Q: Are any tools required?
A: No, you can install it by yourself without any tool.

Q: Can center console storage shelf accommodate larger phones as well as more standard-sized models?
A: Although the sizes of mobile devices keep changing (and growing) the center console storage shelf charging platform can accommodate all standard-size smartphones from all manufacturers and the vast majority of plus-size smartphones (e.g., iPhone 7+, 8+, X, iPhone XS / XS Max as well as most larger Samsung models and the models of other manufacturers. If your phone + case is 6.375 in. H x 3.25 in. W x 0.5 in. T (162 mm H x 82 mm W x 12.5 mm T), the center console storage shelf charging platform can accommodate it.

Q: Can I place other small items into the charger when I’m not using it for charging?
A: Yes, but with qualifications. Be certain that the objects don’t scratch or otherwise damage the charging surface. Don't place candy (it can melt), or liquids of any kind on the charger.

Q: How long does it take to receive my order?
A: Generally it takes 10~15 days for your order to arrive. Faster delivery is available with an additional cost to upgrade to DHL/EMS/FedEx, etc.

Q: What are the specifications of the charging electronics?
A: Go to our Specifications Tab for more details

Q: My smartphone doesn’t have wireless charging capability built-in. Can I still use this wireless charger in my Model S?
A: Yes, but you’ll have to buy a wireless charging case for your phone. Wireless charging cases are designed for specific phones, so you’ll have to select the right one for your phone.