TAPTES will not accept returns of Non-Quality Issue due to high shipping cost from Hong Kong to other countries.
Spoilers are over sized items. Therefore we cannot offer Air shipping. All spoilers shipped by Ocean Shipping.
Please make sure Email reachable as TAPTES will contact you via Email on Carbon Fiber Spoiler delivery notice.
Note:Two venting holes and some producing scratches in the carbon fiber spoiler underside, invisible after installation, Venting holes designed for preventing the spoiler from bursting when exposed to the high temperatures environment, producing scratches are currently inevitable during producing. Both not affect your spoiler and car exterior look after installation.
Q: Are TAPTES carbon fiber spoiler for the Tesla Model S, Model X, and Model 3? A: No, only available for Model X .
Q. Are tools or screws required to install the blade spoiler? A: No tools or screws are required.
Q: Do you have your own brand name on the package? A: Default is no company brand name, neutral packaging.
Q: Is it possible to remove the spoiler once it has been attached and will there be any permanent damage to the car surface? A: It is possible to remove the spoiler. Use a fine fishing line, cut about a 20-inch length and slip the line under the tip of the spoiler between the carbon fiber and that car’s surface. Using a sawing action, break the adhesive bond as you move across the entire length of the spoiler. Then use automotive cleaning spray to remove the glue residue. Most of it can be removed with your finger.
Q: I don't think I can install it myself, what should I do? A: You can bring the spoiler to a professional installer who can install the spoiler for you.
In these uncertain times, we would like to inform you that we are working around the clock to ensure that there are minimal delays and interruptions of our services. We are closely monitoring the new regulations and policies set by government and transportation authorities, and we will keep you updated.
1. Shipping methods TAPTES provides
TAPTES have 3 different shipping methods: free shipping (unregistered mail or ocean shipping), standard shipping (Special Air Line), upgraded shipping (Express Shipping). International shipping rates may vary based on item type, quantity, the total weight of your order and the destination's postal code.
All items sold at TAPTES are guaranteed to be delivered in 60 days (90 days for Argentina, South Africa and all orders shipped with European Railway Direct Mail.) And all +orders shipped from the US, EU and AU warehouse are guaranteed to be delivered within 15-20 days (30 days for orders shipped to Canada).
2. Estimated shipping time
In addition, the standard shipping can reach the majority of countries, while the priority line can reach most of the main countries, below are the estimated shipping times (Hong Kong and our Warehouses).
10-15 business days
Special Air Line
15-25 business days
Standard Mail Register
15-35 business days
Railway Direct Mail
25-40 business days
25-40 business days
Air Parcel Register
25-35 business days
3. Large Item Shipping Arrangement
If there is any further question, please Email to email@example.com.
If your item arrived damaged/defective, please send us a very clear picture or video of the damaged through Email to firstname.lastname@example.org and give us 6 business days for us to file a claim with the carrier. Once it's approved, we would send you a brand new replacement. If your item arrived is defective and you want to request a refund or a replacement, simply send an Email to email@example.com within 7 days of delivery with picture or video of the damaged. We will issue your request as soon as receiving your email.
To return a product for a non-quality issue requires you to pay the shipping fee for the return. Besides, you will be charged a 20% restocking fee based on the retail price of the product. Once you have returned the product and after it has been fully inspected by us, we will refund your purchase price, excluding the 20% restocking fee.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. For items that are made to order, TAPTES will not accept return or refund request for non-quality issues.
Shipping charges do not include customs duties or taxes at your country. As we're located at Hong Kong, shipping internationally to your country does mean that you may be required to pay customs duties and taxes. All international customers are responsible for the customs duties within their own country. For further information, you may contact our sales.
If the order has been returned due to wrong shipping address, incomplete shipping address, recipient unavailable, unclaimed at local service point/post office after notified, or any other similar reasons, to re ship the returned item(s), you must pay the shipping fee. If you want to cancel the returned item(s), you must pay the shipping fee and 20% stocking fee.
If your order arrived with some items missing, first, please kindly refer your order status page to check which items should be included in the package, because we,usually ship your order separately if you order multiple items due to,international shipment dimension limitation. If some items are missing, please kindly take a photo of all the items you received and contact our,customer service at firstname.lastname@example.org.
If the item you received if not what you ordered, please kindly take a photo or video if needed, keep the item in its original package and contact our customer service at email@example.com.
These made-to-order seat covers are custom-built to your specific configuration, therefore, we do not accept returns on our seat covers. However, we will gladly exchange or fix any defect in workmanship. Please note: We understand many of customers pre-order accessories prior to the arrival of your Tesla. Kindly inspect each box within 48 hours of delivery to ensure the integrity of your order. Please contact us no later 72 hours if what you received has a workmanship defect.
Any TAPTES product that uses a double sided tapes may be returned only if the tape has not been removed. Once the tape has been removed for one piece of a multi-piece product, it may not be returned and no refund or replacement will be offered. Therefore, please be certain that you’re satisfied with the look and style of the product BEFORE you remove the adhesive backing tape.
This page is to show you how to track your order after your order gets shipped. After your order gets shipped, you'll receive a shipping confirmation email. The email includes the items that get shipped, tracking number, tracking website, etc.
The tracking website sent to you can't update promptly according to our experience. So we recommend you may track your order on following websites:
1. First website is http://www.yuntrack.com. Input the tracking number sent to you, click the "track my parcel" bar, and you'll get the detailed tracking information.
2. Second website is https://www.17track.net/en. Input the tracking number sent to you, select "auto-detect carrier" of the carrier option, click track and you'll get the detailed tracking information.
3. Third website is your country's postal system. After the package is released from Customs, most TAPTES package will be handed over to and delivered by your country's postal system.
How to get the tracking number for your country's postal service?
You can use the tracking number, which is included in the shipping confirmation email and track on this site http://www.yuntrack.com then you'll get several numbers. The "Last Mile Delivery Tracking Number" is the one for your country's postal service.
At last, if you can't track by following above steps, please fill in information box below and get in touch with TAPTES Customer Service. We'll reply to you within 24 hours.