Shipping & Returns
In these uncertain times, we would like to inform you that we are working around the clock to ensure that there are minimal delays and interruptions of our services. We are closely monitoring the new regulations and policies set by government and transportation authorities, and we will keep you updated.
TAPTES have 3 different shipping methods: free shipping (unregistered air mail or registered air mail), upgraded shipping (priority line), expedited shipping (DHL). International shipping rates may vary based on item type, quantity, the total weight of your order and the destination's postal code.
In addition, the standard shipping can reach the majority of countries, while the priority line can reach most of the main countries, below are the estimated shipping times (Hong Kong and our Warehouses).
|Shipping Type||Country or Region||Arrive within 1-7 Days||Arrive within 8-15 Days||Arrive within 16-30 Days||Arrive within 31-45 Days||Average Time (Days)|
|Free Shipping-Unregistered Air Mail or Registered Air Mail||United States||8.87%||58.88%||25.5%||0.52%||15.93|
|Spain, United Kingdom, Italy, Germany, France||1.18%||49.44%||41.34%||1.17%||19.95|
|Netherlands, Danmark, Poland, Hungary, Slovakia, Czech Republic||0.96%||40.34%||52.54%||3.74%||23.66|
|Thailand, Singapore & Japan, Korea||0%||40.39%||56.12%||2.6%||16.2|
|Upgraded Shipping-Priority Line||United States||12.28%||79.05%||7.4%||0.52%||12.75|
|Spain, United Kingdom, Italy, Germany, France||6.44%||66.56%||23.45%||2.45%||14.55|
|Expedited Shipping (DHL)||Other Countries||3.8%||46.8%||26%||15%||14.8|
|Main Countries (US & Europe )||65.8%||25.75%||3.86%||0.37%||6.72|
|USA Warehouse: Generally, 3-7 days to a USA address.|
|Australia Warehouse: Generally, 3-7 days to a Australia address.|
|Europe Warehouse: Generally, 2-5 days to the Germany, 3-7 days to the European countries.|
|Shipping from warehouse nearest to shipping address is faster. Additional charges may apply.|
|Note: The above shipping time are calculated by using calendar days. This is a general guide and delays maybe caused force majeure, natural disasters, inclement weather, war, public holidays, and factors outside our control.|
The time mentioned above are the shipping days by couriers, not including the order processing days by our warehouse.
About customs tax
Taxes may apply for imported goods/services and is regulated by the country law. TAPTES is not responsible for any tax invoice charged on its products. Shipping rates are estimates and may depend on different policies and tax rates applied per country. Please contact local customs for clarity and information.
- If your item arrived damaged/defective, please send us a very clear picture or video of the damaged through Email to firstname.lastname@example.org and give us 6 business days for us to file a claim with the carrier. Once it's approved, we would send you a brand new replacement. If your item arrived is defective and you want to request a refund or a replacement, simply send an Email to email@example.com within 7 days of delivery with picture or video of the damaged. We will issue your request as soon as receiving your email.
- To return a product for a non-quality issue requires you to pay the shipping fee for the return. Besides, you will be charged a 20% restocking fee based on the retail price of the product. Once you have returned the product and after it has been fully inspected by us, we will refund your purchase price, excluding the 20% restocking fee.
- To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
- Shipping charges do not include customs duties or taxes at your country. As we're located at Hong Kong, shipping internationally to your country does mean that you may be required to pay customs duties and taxes. All international customers are responsible for the customs duties within their own country. For further information, you may contact our sales.
- If the order has been returned due to wrong shipping address, incomplete shipping address, recipient unavailable, unclaimed at local service point/post office after notified, or any other similar reasons, to re ship the returned item(s), you must pay the shipping fee. If you want to cancel the returned item(s), you must pay the shipping fee and 20% stocking fee.
- If your order arrived with some items missing, first, please kindly refer your order status page to check which items should be included in the package, because we,usually ship your order separately if you order multiple items due to,international shipment dimension limitation. If some items are missing, please kindly take a photo of all the items you received and contact our,customer service at firstname.lastname@example.org.
- If the item you received if not what you ordered, please kindly take a photo or video if needed, keep the item in its original package and contact our customer service at email@example.com.